At R Rathbir, we take great care in packaging and shipping our original paintings so that your artwork reaches you safely and securely.

This Shipping Policy explains our shipping process, delivery timelines, charges, and procedures for damaged or delayed shipments.

1. Shipping Locations

We currently offer shipping within India.

For international shipping enquiries, please contact us before placing an order at acquire@rrathbir.com. International shipping availability, charges, customs duties, taxes, and delivery timelines may vary depending on the destination.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Because our products include original paintings and artworks that may require careful handling and specialized packaging, processing times can vary depending on the artwork.

We will make reasonable efforts to dispatch your order within the estimated processing time communicated on the product page or at checkout.

Orders may take longer to process during:

  • Public holidays
  • Weekends
  • Sales or promotional periods
  • Exhibitions or special events
  • Unusually high order volumes
  • Circumstances beyond our reasonable control

3. Delivery Time

Once your order has been dispatched, delivery will generally take approximately 3–7 business days within India, depending on the destination and courier service.

Delivery timelines are estimates and are not guaranteed.

Remote locations, adverse weather, public holidays, courier disruptions, or other circumstances may cause additional delays.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to the customer before the order is confirmed.

Shipping charges may vary depending on:

  • Destination
  • Artwork size and weight
  • Packaging requirements
  • Shipping method
  • Number of items ordered

For certain artworks or orders, we may offer free shipping or special shipping rates.

5. Artwork Packaging

Original paintings are carefully packaged using suitable protective materials to minimize the risk of damage during transportation.

Depending on the artwork, packaging may include protective wrapping, cushioning, rigid protection, corner protection, or other suitable materials.

We take reasonable precautions to ensure that each artwork is safely prepared before dispatch.

6. Order Tracking

Where tracking is available, we may provide the customer with shipment tracking details after the order has been dispatched.

Customers can use the tracking information provided by the applicable courier or logistics provider to monitor the shipment.

Tracking information may take some time to become active after dispatch.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete address
  • City
  • State
  • PIN code
  • Contact telephone number

R Rathbir will not be responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. Delayed Delivery

Although we work with reliable courier partners, delivery delays can sometimes occur due to circumstances outside our control.

These may include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Strikes
  • Government restrictions
  • Courier operational issues
  • Incorrect address information
  • Remote-area delivery
  • Other unforeseen circumstances

If your shipment appears to be significantly delayed, please contact us and we will make reasonable efforts to assist you.

9. Damaged Artwork During Delivery

We take special care when packaging original paintings. However, artwork may occasionally be damaged during transportation.

If your package arrives visibly damaged:

  1. Please photograph the package before opening it.
  2. Carefully open the package and inspect the artwork.
  3. Take clear photographs or videos of the artwork and packaging.
  4. Keep the original packaging and shipping materials.
  5. Contact us at acquire@rrathbir.com as soon as possible.
  6. Provide your order number and the photographs/videos showing the damage.

Please report transit damage within 48 hours of delivery so that we can investigate the issue with the courier and determine the appropriate solution.

Please refer to our Refund & Return Policy for further information about eligible damaged-artwork claims.

10. Incorrect or Missing Items

If you receive an artwork different from the one ordered, or if an item is missing from your shipment, please contact us as soon as possible.

We may request photographs, order details, packaging information, or other information necessary to investigate the issue.

After verification, we will provide an appropriate solution in accordance with our Refund & Return Policy.

11. Failed Delivery Attempts

Courier partners may make multiple delivery attempts before returning a shipment to the sender.

If delivery fails because the customer:

  • Is unavailable to receive the package
  • Provides an incorrect address
  • Provides an incorrect phone number
  • Refuses delivery
  • Does not respond to courier communications

the shipment may be returned to R Rathbir.

Additional shipping charges may apply if the customer requests re-delivery, where permitted.

12. International Shipping

International shipping may be available for selected artworks upon request.

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Other destination-country fees

These charges are generally determined by the destination country's authorities and are not controlled by R Rathbir.

Customers are responsible for complying with applicable import requirements in their country.

International delivery timelines may vary significantly depending on customs clearance and the destination.

13. Shipping Restrictions

Certain artworks may require specialized transportation due to their size, weight, value, framing, or other characteristics.

If standard shipping is not suitable for a particular artwork, we may contact the customer to discuss an appropriate shipping arrangement before dispatch.

14. Proof of Delivery

The courier may provide delivery confirmation, including tracking information, delivery status, recipient details, or other proof of delivery.

Once the courier confirms delivery to the address provided by the customer, the shipment may be considered delivered, subject to applicable law and any verified delivery issue.

15. Changes to Shipping Policy

R Rathbir may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, or business practices.

Any updated version will be published on this page with a revised effective date.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact us:

R Rathbir

Address:
A3204 Minerva Towers, Mahalaxmi, Mumbai, 400011, Maharashtra, India

Phone: +91 9920177788

Email: acquire@rrathbir.com