At R Rathbir, we take great care in creating, presenting, packaging, and delivering our original paintings. Because many of our artworks are unique and one-of-a-kind, we have specific conditions regarding returns, exchanges, cancellations, and refunds.

Please read this policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following circumstances:

  • The artwork received is damaged during transit.
  • The wrong artwork was delivered.
  • The artwork received is materially different from the artwork ordered.
  • The artwork has a significant manufacturing or quality defect that was not disclosed in the product description.

Minor variations in colour, texture, brushwork, finish, or appearance that are inherent to original handmade artwork are not considered defects.

2. Original Paintings

Original paintings are unique pieces of artwork. Once purchased, an identical replacement may not be available.

For this reason, returns for reasons such as a change of mind, personal preference, colour preference, or the artwork not matching your interior may not be accepted.

Please carefully review the artwork images, dimensions, description, and other product details before purchasing.

3. Damaged Artwork

If your artwork arrives damaged:

  1. Please photograph the package before opening it, if the external packaging appears damaged.
  2. Carefully open the package and inspect the artwork.
  3. Take clear photographs or videos showing the damage and packaging.
  4. Contact us as soon as possible at acquire@rrathbir.com.
  5. Include your order number, photographs/videos, and a brief description of the issue.

We may request additional information or photographs to assess the damage.

4. Wrong or Incorrect Artwork

If you receive an artwork different from the one you ordered, please contact us as soon as possible.

After verification, we may arrange for the incorrect artwork to be returned and, where possible, provide the correct artwork or offer an appropriate refund.

5. Return Request Period

Return requests for eligible issues should generally be submitted within 48 hours of delivery.

Requests submitted after this period may not be accepted unless the delay is due to circumstances reasonably beyond the customer's control.

6. Items Not Eligible for Return

Returns generally will not be accepted for:

  • Change of mind
  • Personal preference
  • Artwork no longer wanted
  • Incorrect selection by the customer
  • Differences in colour caused by individual screens or display settings
  • Minor variations inherent in original handmade artwork
  • Damage caused after delivery due to improper handling, storage, installation, or care
  • Artwork altered, modified, framed, repaired, or damaged by the customer
  • Orders where the customer provided an incorrect or incomplete delivery address

7. Return Conditions

Where a return is approved, the artwork must generally:

  • Be returned in the condition in which it was received.
  • Include its original packaging where reasonably possible.
  • Include any certificates, documentation, or accessories supplied with the artwork.
  • Be securely packaged to prevent further damage during return shipping.

We reserve the right to reject a return if the artwork has been damaged or materially altered after delivery due to customer handling.

8. Return Shipping

If the return is approved because the artwork was damaged during transit, the wrong artwork was delivered, or the product was materially defective, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns that are not caused by an error on our part, return shipping costs may be the responsibility of the customer, where a return is permitted.

9. Refunds

Once an eligible returned artwork has been received and inspected, we will notify you regarding the outcome.

If the refund is approved, the applicable refund amount will be processed through the original payment method, wherever reasonably possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

10. Refund Amount

For an approved return caused by an error attributable to R Rathbir or damage during transit, we may refund the eligible purchase amount and applicable shipping charges, subject to verification.

If only part of an order is eligible for a refund, only the applicable amount for that item may be refunded.

Any non-refundable charges, where legally permitted, may be deducted from the refund.

11. Exchanges

Because original paintings are often one-of-a-kind, direct exchanges may not always be possible.

If the wrong artwork was shipped or an eligible issue is confirmed, we will discuss the available solution with you, which may include a replacement, exchange where available, or refund.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

Email: acquire@rrathbir.com
Phone: +91 9920177788

Cancellation requests may not be accepted once the artwork has been dispatched or the order has entered the fulfilment process.

Any eligible cancellation refund will be processed according to the applicable payment and refund conditions.

13. Un-delivered or Returned Shipments

If an order is returned to us because of:

  • An incorrect address provided by the customer
  • An incomplete address
  • Customer refusal to accept delivery
  • Repeated unsuccessful delivery attempts
  • Failure to collect the package

we may contact the customer to arrange further delivery.

Additional shipping charges may apply for re-delivery, where permitted.

14. Inspection and Verification

All return and refund requests are subject to verification.

We may review photographs, videos, packaging condition, delivery records, order information, and other relevant evidence before approving a return or refund.

Our decision will be made reasonably and in accordance with applicable law.

15. How to Request a Return or Refund

To request a return or refund, contact us with:

  • Your name
  • Order number
  • Artwork/product name
  • Date of delivery
  • Reason for the request
  • Clear photographs or videos, where applicable

Contact Details

R Rathbir

Address:
A3204 Minerva Towers, Mahalaxmi, Mumbai, 400011, Maharashtra, India

Phone: +91 9920177788

Email: acquire@rrathbir.com

16. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated effective date.

We recommend reviewing this policy before placing an order.

17. Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us at acquire@rrathbir.com or +91 9920177788.